Refund policy

RETURNS

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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Orders will not be accepted for a refund for change of mind. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at wrightsoutdoorpower@gmail.com. Please note that returns will need to be sent to the following address:
30 BRODERICK ROAD, JOHNSONVILLE, WGN, 6037, New Zealand

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at wrightsoutdoorpower@gmail.com.

Damages and Issues

Please inspect your order upon delivery and before signing the receipt, and contact us immediately if the item is defective, or damaged, or if you received the wrong item, so we may evaluate the issue and make it right. Once signed and accepted by the receiver, all liability lies with the receiver. 

Refunds

Orders will not be accepted for a refund for change of mind. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at wrightsoutdoorpower@gmail.com.